Contact center pricing,
without the guesswork.
Transparent, real-time cost modeling for cloud contact centers. Configure agents, channels, and AI features — see monthly and annual spend update instantly.
Real-time modeling
Every slider reshapes the estimate instantly — no guesswork, no spreadsheet math.
Vendor comparison
Benchmark against Genesys, Five9, NICE and more, monthly or annually.
Independent & transparent
Built on publicly documented pricing. No sales funnels, no vendor lock-in.
18+ cost categories
From telephony and chat to Contact Lens, Campaigns, Cases, and Lex.
Configure your contact center. Watch the cost adapt.
Choose AI Unlimited or Legacy pricing, set agents, channels, and features — the estimate on the right updates instantly.
Understanding the pricing model
Pay as you go
No commitments, no upfront costs. Per-minute billing for calls and per-message for digital.
Elastic by design
Scale up during peaks and down between them — only pay for what you actually use.
AI-ready
Contact Lens, Amazon Q, Forecasting — opt into the AI Unlimited bundle or price à la carte.
What goes into your bill
Four steps to a credible estimate
- 1Set your agents and expected call volume
- 2Enable channels — chat, email, SMS, and outbound
- 3Pick AI Unlimited or configure AI features individually
- 4Download the PDF or compare vendors side-by-side
Questions, answered
What's included in AI Unlimited?
How accurate are the estimates?
Can I export or share my estimate?
Is this tool affiliated with AWS?
Go deeper on architecture, best practices, and what's new.
Hand-picked guides, case studies, and the freshest product updates from the contact center world.
Last updated: January 2025. Pricing information is subject to change.